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Trưởng bộ phận đặt phòng

Trưởng bộ phận đặt phòng

Mức lương: Thỏa thuận Loại hình: Toàn thời gian Chức vụ: Quản lý Kinh nghiệm: 2 năm

Mô tả việc làm

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Yêu cầu tuyển dụng

* Can communicate fluently by English.
* Education and Experience:
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Quyền lợi công việc

• Uniforms and shift meals are provided by the Hotel
• Creative and friendly working environment.
• Career development opportunities at Company

Nộp hồ sơ liên hệ

Phòng Nhân Sự – Phòng Nhân Sự

Queen Ann Nha Trang Hotel

Hết hạn: 15/06/2024
Queen Ann Nha Trang Hotel

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