Du Lịch/Nhà Hàng/Khách Sạn Hành Chính/Nhân Sự In Ấn/Xuất Bản Marketing/Quảng cáo/PR Quản Lý Thành Phố Nha Trang

Trưởng bộ phận đặt phòng

12/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận Loại hình: Toàn thời gian Chức vụ: Quản lý Kinh nghiệm: 2 nămMô tả công việc• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.• Answer questions about property facilities/services and room accommodations.• Follow sales techniques to maximize revenue. Input and access data in reservation system.• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.• Follow proper escalation procedures when addressing guest concerns.Yêu cầu tuyển dụng* Can communicate fluently by English.* Education and Experience:High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.Quyền lợi công việc• Uniforms and shift meals are provided by the Hotel• Creative and friendly working environment.• Career development opportunities at CompanyNộp hồ sơ liên hệPhòng Nhân Sự – Phòng Nhân SựQueen Ann Nha Trang HotelNộp hồ sơ ngay Báo cáo tin

Giới thiệu công ty

Xem trang công ty

Khách sạn Queen Ann đạt chuẩn 5 sao, toàn lạc trên đường Trần Phú dọc bờ biển xinh đẹp và ngay trung tâm thành phố.

Quy mô công ty

Từ 101 – 500 nhân viên

Chia sẻ:

Mức lương: Thỏa thuận Loại hình: Toàn thời gian Chức vụ: Quản lý Kinh nghiệm: 2 năm

Mô tả việc làm

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Yêu cầu tuyển dụng

* Can communicate fluently by English.
* Education and Experience:
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.